Our Commitment
We are committed to protecting your privacy. Any personal information you provide to uCertify over the Internet is handled with the highest standards of security and confidentiality.
We do not sell, trade, rent, or otherwise provide customer-identifiable information to third parties, except as required by law. Information may be shared with affiliated companies to serve you better.
Data Controller and Contact Information
Data Controller: uCertify LLC
Address: 3187 Independence Drive, Livermore, California 94551, USA
Email: dpo@ucertify.com
Data Protection Officer: dpo@ucertify.com
Legal Basis for Data Processing
- Contract Performance: Providing educational services, processing payments, managing accounts
- Legitimate Interest: Security, fraud prevention, website analytics, service improvement
- Consent: Marketing communications, cookies, and optional features
- Legal Obligation: Tax, accounting, and compliance requirements
Information We Collect
- Account Information: Name, email, phone, login credentials, course details
- Payment Information: Billing details, transaction history (processed securely via third parties)
- Technical Data: IP address, device/browser details, cookies, analytics data
- Communications: Support requests, feedback, survey responses
How We Use Your Information
- Deliver courses and issue certificates
- Provide support and manage accounts
- Process payments and prevent fraud
- Ensure website functionality and optimization
- Send notifications, updates, and (with consent) marketing communications
- Conduct analytics and platform improvements
Cookies
We use cookies to:
- Maintain shopping carts and order details securely
- Support website functionality and analytics
- Enhance user experience
You must allow cookies for the purchase process to work.
Data Retention
- Account Data: Duration of account + 3 years
- Payment Records: 7 years (legal compliance)
- Support Communications: 3 years after resolution
- Marketing Data: Until unsubscribed or withdrawn
- Analytics Data: 26 months (individual), aggregated data indefinitely
Your Rights
Depending on jurisdiction, you may request:
- Access, correction, or deletion of your data
- Restriction or objection to processing
- Data portability
- Withdrawal of consent at any time
- To lodge a complaint with your local authority
Requests can be made to dpo@ucertify.com.
Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect such data without parental consent. For institutional accounts, the responsibility rests with the educational institution to ensure compliance.
Opt-Out Policy
You may unsubscribe from newsletters anytime via the "unsubscribe" link or by contacting dpo@ucertify.com.
Links to Other Websites
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies separately.
Disclosure of Information
We may disclose personal data if required by law, legal process, government requests, or to protect the rights, property, or safety of uCertify, our users, or others.
Changes to This Policy
We may update this Privacy Policy to reflect changes in law or practice. Updates will be published on our website, and material changes will be communicated directly where required.